Terms of Service
Welcome to Cocopipe (“Cocopipe”, “we”, “our”, or “us”). These Terms of Service (“Terms”, “Agreement”) govern your access to and use of the Cocopipe platform, including our web application, mobile applications, public APIs, and related services (collectively, the “Services”).
By registering for, accessing, or using the Services, you agree to be bound by these Terms and all additional documents incorporated by reference.
If you do not agree, you may not access or use the Services.
1. Scope of Services
Cocopipe provides an AI-assisted sales CRM and pipeline management platform (“Cocopipe App”) including modules such as Contacts, Deals, Pipelines, Reports, Dashboard, Task Management, and CocoAI (AI Copilot).
Services are accessible via:
Web application: https://app.cocopipe.com
iOS & Android apps
Public API & Webhooks
A free plan is available, and all paid plans include a 14-day trial.
Features, limits, and pricing are shown on the Pricing Page.
Cocopipe reserves the right to add, modify, or remove features at its discretion, as announced on the Changelog.
Beta or experimental features may be introduced and can be changed or removed without notice.
For feature-specific rules, see the Product-Specific Terms.
2. Account and Access
2.1 Registration
Users register using a valid email address and password.
Each organization account has one Admin User who controls billing and can add or remove Seat Users (team members).
2.1 Account Security
Users are solely responsible for maintaining account credentials.
Unauthorized access must be reported immediately to [email protected].
Cocopipe may require verification before restoring access.
2.3 Account Ownership & Transfer
Admin ownership may be transferred upon verified written request from the registered email.
Cocopipe may perform reasonable verification (including proof of identity or business domain validation).
For details, see Account Lifecycle Policy.
2.4 Account Inactivity & Deletion
Inactive accounts (no login for 6 months) will be notified via registered email and suspended after 30 days if no activity occurs.
User data is retained for 30 days post-deletion, after which it is permanently deleted, per the Data Retention Policy.
Suspension and reactivation rules are detailed in the Suspension Policy.
3. Acceptable Use
Users must use Cocopipe lawfully and refrain from:
Sending spam or unsolicited messages,
Hacking, probing, or accessing other accounts,
Using CocoAI to produce misleading or manipulative content,
Engaging in fraud, money laundering, or any illegal activity,
Circumventing usage limits or payment mechanisms.
Full prohibited use list: Acceptable Use Policy.
4. Fees and Payments
4.1 Subscription & Billing
Cocopipe offers paid subscriptions billed monthly or annually.
Pricing and limits are shown on the Pricing Page.
4.2 Payment
Payments are processed by recognized third-party providers.
By submitting payment details, you authorize Cocopipe and its payment processor to charge your method of payment.
You must keep payment details current.
4.3 Taxes
All prices include VAT unless otherwise stated.
Non-EU customers may have taxes vary depending on jurisdiction.
4.4 Renewal & Cancellation
Subscriptions renew automatically.
Monthly plans can be canceled anytime; annual plans are non-refundable but remain active until period end.
Failure to pay within 15 days may result in suspension.
4.5 Refunds
Refund requests within 30 days of purchase will be honored.
Cocopipe reserves the right to offset refunded amounts against outstanding charges or prior reversals.
4.6 Price Changes
Cocopipe may change fees with 30 days’ advance notice via email or in-app message.
For uptime, billing cycles, and service credit details, see Service Level Agreement (SLA).
5. Term and Termination
5.1 Effective Date
This Agreement begins when the user first registers or accesses the Services.
5.2 Termination by Cocopipe
Cocopipe may suspend or terminate an account for:
Breach of these Terms or the Acceptable Use Policy,
Unpaid invoices beyond 15 days,
Security or legal risks.
Users will be notified via registered email.
5.3 Termination by Customer
Customers may cancel anytime via account settings.
Data retention and deletion follow the Data Retention Policy.
5.4 Insolvency
Either party may terminate immediately if the other becomes insolvent or enters liquidation.
5.5 Force Majeure
Cocopipe shall not be liable for service failures due to events beyond its control (natural disasters, war, outages), as defined in the Service Level Agreement.
6. Intellectual Property
Cocopipe owns all intellectual property rights in the Services.
Customers retain ownership of their Customer Data, granting Cocopipe a limited license to host, process, and display data solely for service delivery and improvement, including aggregated and anonymized AI training.
6.1 CocoAI Outputs
Outputs generated by CocoAI belong to the Customer.
Cocopipe retains ownership of the underlying models and training data.
See AI Ethics & Usage Guidelines.
6.2 Feedback & Brand Use
Cocopipe may identify the Customer as a user (e.g., in client lists) unless the Customer opts out in writing.
Use of Cocopipe’s brand for commercial purposes requires written consent.
Reverse engineering is prohibited except as permitted by law.
7. Data Protection and Privacy
Cocopipe acts as data processor, and the Customer as data controller.
Personal data is processed in compliance with GDPR and Estonian law.
Relevant documents:
Cocopipe notifies customers and authorities within 72 hours of any data breach.
No automated decisions producing legal effects are made solely by AI.
8. Confidentiality
Parties agree to keep all non-public information confidential for five (5) years.
Exceptions include public information, prior knowledge, independent development, or legal requirements.
Breach of confidentiality may lead to immediate termination and damages.
9. Warranties and Disclaimers
Cocopipe warrants that Services will be delivered with reasonable skill and care.
However, Cocopipe does not guarantee:
Uninterrupted or error-free operation,
Accuracy of CocoAI outputs,
Continuity of third-party APIs.
All Services are provided “as is” and “as available.”
AI recommendations are for informational purposes only.
10. Limitation of Liability
Cocopipe’s total liability for all claims shall not exceed the total fees paid in the preceding 12 months.
Cocopipe is not liable for:
Loss of profits, data, accuracy, goodwill, or business opportunity,
Business interruption,
Data loss during maintenance,
Indirect or consequential damages.
These limits apply to all legal theories and remain valid even if a remedy fails its essential purpose.
11. Indemnification
Each party shall indemnify and hold harmless the other from claims resulting from:
Breach of these Terms,
Violation of laws or third-party rights,
Misuse of the Services or data.
Defense procedures align with standard commercial practice.
12. Miscellaneous
Governing Law: Estonian law applies.
Disputes are resolved in Harju County Court (Tallinn).
Assignment: Customer may not transfer rights without written consent.
Notices:
To Cocopipe: [email protected]
To Customer: registered account email
Language: English version prevails.
Updates: Material changes will be notified via email or in-app message and recorded in the Legal Updates Log.
13. Contact
For any legal or contractual inquiries:
[email protected]
Registered Address: [to be added – Tallinn, Estonia]