Cocopipe AI Ethics & Usage Guidelines (CocoAI Appendix)
Last Updated: 11/11/2025
These AI Ethics & Usage Guidelines describe the principles, responsibilities, and restrictions governing the use of CocoAI, the artificial intelligence module within Cocopipe OÜ (“Cocopipe”, “we”, “our”, or “us”).
This document forms part of the Cocopipe Terms of Service, the Acceptable Use Policy, and the Data Processing Addendum (DPA).
1. Purpose of CocoAI
CocoAI is designed to assist users in performing sales, CRM, and productivity tasks more efficiently — including text generation, summarization, insight extraction, and automation recommendations.
It is an AI-assisted productivity tool, not a replacement for human judgment, legal, or financial advice.
2. Ethical Principles
Cocopipe adheres to the following principles in the development and operation of CocoAI:
- Transparency:
CocoAI clearly indicates when content or insights are AI-generated. - Privacy by Design:
CocoAI processes Customer Data under strict GDPR and Estonian data protection requirements. - Security:
AI processing occurs within secure, monitored environments. No training is performed on identifiable customer data. - Fairness and Non-Discrimination:
CocoAI is designed to minimize bias and prevent outputs that could be discriminatory, defamatory, or misleading. - Accountability:
Users and Cocopipe share responsibility for ensuring ethical and lawful use of AI.
3. AI Usage Restrictions
Users are prohibited from using CocoAI to:
- Generate or spread false, misleading, or manipulative content,
- Engage in spam, harassment, or hate speech,
- Violate any law or regulation (including privacy, intellectual property, or export controls),
- Circumvent filters, moderation systems, or output limitations,
- Create or distribute content promoting violence, discrimination, or illegal activity,
- Use CocoAI outputs as factual or verified information without review.
Violations may result in immediate account suspension under the Suspension Policy.
4. Accuracy and Limitations
4.1 Informational Use Only
CocoAI outputs are for informational purposes only and are not guaranteed to be accurate, complete, or current.
Cocopipe does not assume liability for errors or omissions in AI-generated content.
4.2 User Responsibility
Users are solely responsible for:
- Verifying AI outputs before using them in business or public communication,
- Ensuring compliance with applicable laws, and
- Preventing harm caused by misuse of AI content.
5. Data Processing and Privacy
5.1 Processing of Inputs
CocoAI may process text and metadata provided by the Customer to generate responses.
Such processing occurs under the same legal basis as described in the DPA.
5.2 Model Training
Cocopipe does not train its AI models on identifiable Customer Data.
Aggregated and anonymized usage data may be used to improve model performance.
5.3 Storage
AI prompts and responses are retained temporarily for processing and moderation, typically up to 30 days, and are then anonymized.
6. Human Oversight
Cocopipe encourages users to apply human review and ethical judgment before relying on any AI output for:
- Financial, contractual, or compliance decisions,
- Customer communications, or
- Automated workflows affecting others.
7. Transparency to End Users
If a Customer uses CocoAI to generate communications for third parties (e.g., clients or leads), the Customer must ensure:
- The message does not misrepresent itself as written by a human, and
- AI involvement is disclosed where required by law or ethics guidelines.
8. Reporting Misuse
If you believe CocoAI has been used for unethical, illegal, or harmful activity, report it to:
Cocopipe investigates all reports promptly and may suspend access or notify authorities where applicable.
9. Updates to this Policy
Cocopipe may update this AI Ethics & Usage Policy to reflect new technologies, regulations, or ethical standards.
Material updates will be communicated via email or in-app notifications.
The latest version will always be available at https://cocopipe.com/ai-ethics.
10. Contact
For inquiries about CocoAI, ethical use, or compliance obligations:
📧 [email protected]
📍 Registered address: [To be added – Tallinn, Estonia]