Terms and conditions

1. This page explains Cocopipe’s Terms of Services.
2. Cocopipe reserves the right, at its sole discretion, to change, modify, add, or remove any portions of the Terms from time to time. If there are any adjustments or modifications to the Terms, users can examine and track them through the platform and emails. Users will also be notified through official emails from Cocopipe to emails that users have added to the platform while registering. Client’s continued use of the Cocopipe Services constitutes its acceptance of these Terms and any modifications as they arise.

3. Non-paid license for those users who uses free packages and paid subscribtionable or annual license for those users who paid for a package. With these licenses, we grant users to use Cocopipe.

With the non-paid license, users will only be able to access a restricted number of the software’s capabilities, which are detailed and displayed on the pricing page. Users with subscription-based licenses can utilize Cocopipe and the features included in the packages they purchased or paid for. 

Cocopipe reserves all its rights to make a change to the non-paid license and subscription-based licenses, as well as the features included in these licenses.

4. Users are responsible for maintaining the confidentiality of all Credentials and are solely responsible for all activities that occur with such Credentials. These Credentials must not be shared or used by multiple persons, but may be reassigned to a new User replacing a former User who has terminated employment (or otherwise changed job function) and who no longer uses Cocopipe Services. Cocopipe reserves the right to terminate any User’s Credentials that Cocopipe reasonably determines may have been used by an unauthorized third party or in an unauthorized manner, as solely determined by Cocopipe, and will provide immediate notice of such termination to Client.

Client must promptly notify Cocopipe:

of any actual or suspected, disclosure, loss, or unauthorized use of any Credentials;

of a User’s departure from the Client’s organization;

of a change in a User’s role in the Client’s organization; or

of any termination of a User’s right for any reason.

4.1 – CHANGING PLANS: Client can upgrade or downgrade a current package with an existing package detailed and explained on the pricing page of cocopipe.com. In such an event, Client will be charged automatically with the credit card added to the platform. If any credit cards are not added to Client’s account, to upgrade, downgrade, renew, or cancel a package/service, Client has to contact Cocopipe through support channels which are shown on the Contact and Help pages of cocopipe.com. Client accepts that downgrading or canceling a current package/service causes a loss of features, data, and capabilities of the platform. No refund of any prepaid or outstanding Fees will be provided to the Client for the price difference between packages in the event the Client elects to downgrade after the commencement of a package Term.

4.2 – ADMINISTRATION OF CLIENT’S ACCOUNT: Client acknowledges that it retains administrative control over to whom it grants access to Customer Data hosted in the Cocopipe Services. While registering on the platform, Client may specify a different email for the administration of the account than the email used for invoicing. In such an event, Cocopipe may ask for detailed information about users specified by Client while registering, such as full name, email, company, job title, phone number, etc. These contact details will be used for creating user accounts on the platform. Client may specify one or multiple admin accounts according to the current package as some of Cocopipe services include multiple admin seats. Client may specify or remove new users as admins on the Admin Page of the account afterward. Users to be an Administrator to manage its account, and Cocopipe is entitled to rely on communications from an Administrator when servicing Client’s Account. Client’s Administrator(s) may have the ability to access, monitor, use, and/or export Customer Data.

4.3 – TECHINCAL SUPPORT: As quickly as possible, Cocopipe will offer Client and its Users reasonable technical support through the channels listed below.

Cocopipe Help Center – Available to all Users

Email – Available to all users.

Live Chat – Available to Users who get a subscription-based service.

Phone – Available to Users who get an enterprise-level service.

In the event that Client or Users are experiencing difficulties contacting Cocopipe via the above-mentioned technical support channels, they can contact Cocopipe via [email protected].

Cocopipe’s technical support channels are available from 09:00 to 18:00 GMT +3 from Monday to Friday.

4.4 BETA SERVICES: Cocopipe may offer new services and features to Client and Users for the purpose of testing and evaluation. Cocopipe shall not guarantee that services and features called “Beta Service/Feature” work efficiently and fully, but guarantee Client won’t be harmed by using Beta Services. Cocopipe reserves the right to cancel or release Beta Services on its behalf.

4.5 – INTEGRATION WITH NON-COCOPIPE APPLICATIONS: Cocopipe provides Client and Users with third-party application integration options. When employing this type of integration, clients or users acknowledge that Cocopipe disclaims all liability for any harm, spam, hacking, or data loss. Cocopipe makes no guarantees on the availability of features or services from third-party integrations. Client and Users must get in touch with the integrated application supplier in such a situation.

5. FEES AND PAYMENTS: All services provided by Cocopipe are chargeable, with the exception of those that have a non-paid license. Client must choose a package once registered on the platform. Cocopipe offers a variety of packages at varying prices. Monthly or yearly payments in advance are made for the package fee. Cocopipe reserves the right to modify the Fees for any Package, in its reasonable discretion, at any time after the commencement of the Package Term, upon at least one month’s prior notice to Client, provided that any such modification will not take effect until the start of any Package immediately following the Package Term in which Cocopipe provided Client with notice of the modification.

Client authorizes Cocopipe to automatically charge Client the applicable Fees on or after the Renewal Date unless the Package has been terminated or canceled in accordance with these Terms. If a Client wishes to reduce the number of Seats, it must do so prior to the Renewal Date. Clients may cancel their Package anytime as outlined below, however must do so prior to the Renewal Date in order to avoid billing of the next Package Term’s Fees. If Client chooses to cancel its Package during the Package Term, Client may use the Service until the end of Client’s then-current Package Term, but will not be issued a refund for the most recently (or any previously) charged Fees.

There are no refunds for any fees. Unless specifically indicated otherwise previously, all fees include all relevant taxes, levies, and customs. 

Cocopipe shall terminate Client’s access to the client account if Client fails to pay all fees owed within 29 days of the invoice date. In order to renew a subscription and their account, clients have 180 days to provide an approved payment method; if not, Cocopipe retains the right to permanently delete the account and any client data within.

5.1 PAYMENT CARD AUTHORIZATION: Before purchasing Cocopipe Services, Cocopipe may request pre-authorization of the client’s payment card account to confirm that the card is legitimate and has enough credit or money available to cover any purchases. The client grants Cocopipe permission to charge all fees to the card account in question, agrees to approve the card pre-authorization, and pays all costs associated with a package as listed on the website. Client consents to give Cocopipe up-to-date information about its credit card account at Cocopipe’s request and whenever the information it previously gave is no longer accurate.

CLIENT DATA: 

In relation to Client Data, the Client confirms, represents, and guarantees that: (i) the Client either owns its Client Data or holds the necessary licenses, rights, consents, and permissions to use and permit Cocopipe to display or otherwise utilize the Client Data under all patents, trademarks, copyrights, trade secrets, or other proprietary rights in and to its Client Data in a manner consistent with the intended functionalities of Cocopipe Services and these Terms, and to grant the rights and license detailed in these Terms, and (ii) Client Data, or Cocopipe’s or any of Cocopipe’s licensees’ use of such Client Data pursuant to these Terms, do not and will not: (a) infringe, violate, or misappropriate any third-party rights, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (b) violate any applicable laws or regulations anywhere in the world; or (c) require the acquisition of a license or payment of any fees and/or royalties by Cocopipe to any third party for the performance of any Cocopipe Services selected by the Client or for the exercise of any rights granted under these Terms, unless otherwise agreed upon by the Client and Cocopipe.

Uploading Client Data to Cocopipe Services

The Client bears full responsibility for its Client Data and any repercussions of posting or publishing it on or through the Cocopipe Services. Should the Client upload Client Data to the Cocopipe Services, such Client Data and its processing must adhere to these Terms and all applicable laws. All rights, title, and interest in the Client Data belong to the Client or their respective owners (including Users, individuals, and organizations), regardless of whether the data is posted and/or uploaded by the Client or made available on or through the Cocopipe Services. By uploading Client Data to the Cocopipe Services, the Client grants Cocopipe permission to process the Client Data. The Client must ensure that:

The Client and any Users linked to the Account do not create, transmit, display, or otherwise make available any Client Data that breaches these Terms, the rights of Cocopipe, other clients or users of Cocopipe Services, or any other individuals or organizations;

Any Client Data is free from harmful elements (such as viruses, worms, malware, and other destructive codes), and does not contain offensive, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, privacy-invading, hateful, or otherwise unlawful content; and

The Client and all Users linked to the Account possess the necessary rights to use the Client Data, including uploading it to the Cocopipe Services and processing it through the Account.

No Liability for Client Data

Cocopipe does not guarantee the accuracy of any information contained in Client Data and advises the Client to carefully consider what it transmits, submits, or posts to or through the Cocopipe Services. The Client acknowledges that all information contained in Client Data is the sole responsibility of the person from whom such Client Data originated. This means that the Client, not Cocopipe, is entirely responsible for all Client Data that is uploaded, posted, transmitted, or otherwise made available through the Cocopipe Services by the Client or its Users, as well as for any corrective actions taken by Cocopipe or other clients or users as a result of such Client Data.

Client agrees not to process (a) Sensitive Information or (b) Client Data in any way that would violate these Terms or be otherwise forbidden by law by using the Cocopipe Service. Cocopipe is not required to pre-screen, monitor, or filter any client data, or the way the client processes it, to identify whether it contains sensitive information or is being processed illegally. However, Pipedrive has the following rights if Cocopipe, at its sole discretion, determines that Client is processing any unlawful Client Data or Sensitive Information, or that the processing of such data is unlawful in nature:

1. notify the Client of such unlawful Client Data or Sensitive Information;

1. deny its use in the Cocopipe Services;

1. demand that the Client bring its use of the Cocopipe Services into compliance with these Terms and applicable laws;

1. temporarily or permanently remove the unlawful Client Data or Sensitive Information from the Cocopipe Services, restrict access to it, or delete it.

If Cocopipe is presented with convincing evidence that the Client Data is not unlawful or Sensitive Information, Cocopipe may, at its sole discretion, restore such Client Data or Sensitive Information that was previously removed from the Cocopipe Services or the Account, or to which access was restricted.

Cocopipe Services are not designed to comply with industry-specific regulations such as the Health Insurance Portability and Accountability Act (HIPAA) or the Federal Information Security Management Act (FISMA). Therefore, the Client may not use the Cocopipe Services where its communications would be subject to such laws. Additionally, the Client may not use Cocopipe Services in a manner that would violate the Gramm-Leach-Bliley Act (GLBA).

No Sensitive Information. THE CLIENT ACKNOWLEDGES THAT THE COCOPIPE SERVICES ARE NOT DESIGNED TO PROCESS OR MANAGE SENSITIVE INFORMATION. THEREFORE, THE CLIENT AGREES NOT TO USE THE COCOPIPE SERVICES TO COLLECT, MANAGE, OR PROCESS SENSITIVE INFORMATION. COCOPIPE WILL NOT HAVE, AND COCOPIPE SPECIFICALLY DISCLAIMS, ANY LIABILITY THAT MAY RESULT FROM THE CLIENT’S USE OF THE COCOPIPE SERVICES TO COLLECT, PROCESS, OR MANAGE SENSITIVE INFORMATION.

Cocopipe Rights to Client Data

Cocopipe may use Client Data in an aggregated or anonymized format for research, educational, and similar purposes. Cocopipe may not otherwise use or publicly display Client Data without the Client’s written consent and respects the Client’s right to exclusive ownership of Client Data. Unless specifically permitted by the Client and otherwise set forth herein, the Client’s use of the Cocopipe Services does not grant Cocopipe the license to use, reproduce, adapt, modify, publish, or distribute the Client Data created by the Client or stored in the Client’s Account for Cocopipe’s commercial, marketing, or any similar purposes. The Client expressly grants Cocopipe the right to use and analyze aggregate system activity data associated with the use of the Cocopipe Services by the Client and its Users for the purposes of optimizing, improving, or enhancing the way the Cocopipe Services operate, and to create new features and functionality in connection with the Cocopipe Services at Cocopipe’s sole discretion.

Compelled Disclosures

Cocopipe may disclose a Client’s confidential information to the extent required by law. In such instances, Cocopipe will use commercially reasonable efforts to provide the Client with prior notice of the compelled disclosure (to the extent legally permitted) and the Client shall provide reasonable assistance, at its cost, if the Client wishes to contest the disclosure. If Cocopipe is compelled by law to disclose the Client’s confidential information as part of a civil proceeding to which Cocopipe is a party, and the Client is not contesting the disclosure, the Client will reimburse Cocopipe for its reasonable costs of compiling and providing secure access to that confidential information.

Restrictions on Liability

Never, under any circumstances, shall Pipedrive and its affiliates’ aggregate liability arising out of or related to these terms—whether with regard to a single incident or a string of incidents—exceed the total amount paid by the client under this agreement for the particular Pipedrive services that gave rise to the liability in the six months prior to the first incident that gave rise to the liability. Notwithstanding the theory of liability, the aforementioned limitation will apply regardless of whether an action is brought for negligence, breach of contract or tort, misrepresentation, or another reason. However, it will not restrict the client’s payment obligations as stated in Section 5 “FEES/PAYMENT.”

Termination/Suspension

For Convenience

These Terms and/or the Client’s access to the Cocopipe Services can be terminated at will in the following situations:

• By the Client at any time through: (i) clicking the cancellation link on the website, (ii) revoking the billing agreement in their payment settings if paying via a similar method, or (iii) through means agreed upon between the Client and the Reseller if the Client is paying through a Reseller;
• By Cocopipe if it decides to discontinue any part of the Cocopipe Services, any Feature, or to shut down any portion of the Platform;
• By Cocopipe at any time and for any reason, with the provision that Cocopipe will refund any unused Fees for the remaining Package Term on a pro-rata basis; or
• Immediately by either party if bankruptcy or insolvency proceedings are initiated against the other party, a negotiated settlement with creditors is reached, or an assignment is made for the benefit of creditors.

For Default

These Terms and/or the Client’s access to the Cocopipe Services can be terminated for default with written notice to the other party as specified in Section 15.6 “Notice”:

• By either party in the event of a breach of these Terms by the other party if the breach is not remedied within 30 days of receiving notice from the non-breaching party;
• Immediately by either party if the other party violates its obligations under Sections 4 “Restrictions,” 7 “Client Data/Sensitive Information,” 9 “Intellectual Property Rights,” or 11 “Indemnification”; or
• By Cocopipe with immediate effect if: (i) the Client’s use of the Cocopipe Services is suspected, at Cocopipe’s sole discretion, to involve illegal activities, (ii) there are requests from law enforcement, court orders, or other government agencies for such termination, or (iii) the Client’s use of the Cocopipe Services threatens the property of others, the website, or the Platform.

Effect of Termination

Upon termination of these Terms and/or the Client’s access to the Cocopipe Services for any reason:

• Cocopipe will deactivate and permanently delete the Account and all Client Data within 6 months from the effective termination date. If the Client requests earlier deletion, Cocopipe will comply within 1 month of receiving such a request.
• The Client must:
• Cease using and prevent further use of the Cocopipe Services, including the Platform;
• Pay any outstanding amounts owed to Cocopipe under these Terms; and
• Settle any liabilities incurred by the Client under these Terms prior to termination.

Except as specified otherwise herein, the Client will not receive a refund of any prepaid Fees.

The following sections will survive termination: Sections 1, 2, 4, 6, 7-9, 11, 12, 14, and 15.

Suspension

Cocopipe reserves the right to suspend access to all or part of the Cocopipe Services or an Account, including removing content, at any time and for any duration for: (i) violation or suspected violation of these Terms, (ii) legal obligations, (iii) excessive bandwidth usage by the Client or its Users relative to other users, or to protect the integrity, operability, and security of the Cocopipe Services, effective immediately, with or without notice. Unless prohibited by law or legal process or to prevent imminent harm to the Cocopipe Services or any third party, Cocopipe generally provides notice in the form of a banner or email before or at the time of such suspension. Cocopipe will, at its discretion and in good faith, tailor any suspension as necessary to maintain the integrity, operability, and security of the Cocopipe Services. For any suspension, Cocopipe will solely determine any credit or refund of prepaid Fees to the Client.