- Introduction
Welcome to Cocopipe. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using Cocopipe Services, you agree to the collection and use of information in accordance with this policy.
- Definitions
Client: A customer of Cocopipe.
Client Data: Personal data, reports, addresses, and other files, folders, or documents stored by a User within the Cocopipe Service.
Personal Data: Any information related to an identified or identifiable natural person.
Public Area: Areas of the website accessible to both Users and Visitors without logging in.
Restricted Area: Areas of the website accessible only by Users after logging in.
User: An employee, agent, or representative of a Client who primarily uses the restricted areas of the website for accessing the service.
Visitor: An individual who uses the public areas but does not have access to the restricted areas of the website or service.
- Roles and Responsibilities
Cocopipe acts as the controller of your Personal Data as described in this Privacy Policy unless stated otherwise. This policy does not apply to situations where we process Personal Data on behalf of our Clients.
- Information We Collect
4.1 Information You Provide
- Account Signup: When creating an account, we collect your name, email, company name, and other contact information.
- Event Registrations and Form Submissions: Information you provide when registering for events, subscribing to newsletters, or requesting customer support.
- Payment Processing: Information required for transactions, such as your name and payment details.
- Testimonials: With your consent, we may post testimonials including your name and other Personal Data.
4.2 Information Collected by Clients
Clients may store or upload Client Data into our service. Cocopipe does not have a direct relationship with individuals whose Personal Data is processed by Clients using our service.
4.3 Automatically Collected Information
- From Browsers, Devices, and Servers: Information such as IP address, browser type, and operating system.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience and gather information about visitors.
- Application Logs and Analytics: Data on usage, performance, and user interactions with our services.
4.4 Information from Third Parties
- Federated Authentication Services: Information from third-party services you use to log in.
- Referrals: Information provided by others referring our services to you.
- Partners and Service Providers: Information from partners or service providers.
- How We Use the Information
5.1 Operations
We use information to operate, maintain, and enhance the services, provide customer support, and detect and prevent fraud.
5.2 Improvements
We analyze usage data to understand trends and improve our services.
5.3 Communications
We use your information to communicate with you about updates, offers, and other relevant information.
5.4 Analytics
To update and analyze our records and improve marketing campaigns.
5.5 Legal Bases for Processing Personal Data
We process Personal Data where necessary for performance of our services, legitimate interests, compliance with legal obligations, or with your consent.
- To Whom We Disclose Information
We do not disclose Personal Data or Client Data to third parties without consent, except in the following circumstances:
6.1 Unrestricted Information
Public information you post on our site.
6.2 Other Users in Your Account
Certain information may be visible to administrators and other users in your Account.
6.3 Service Providers
Third-party service providers who assist in operating our services.
6.4 Legal Process
Compliance with legal obligations or protecting our rights.
- Data Security
We implement industry-standard measures to protect your data but cannot guarantee absolute security due to the inherent nature of the Internet.
- International Data Transfers
Your information may be transferred to and processed in countries other than your own.
- Data Retention
We retain your data as long as necessary to provide services or as required by law.
- Your Choices
10.1 Access and Control
You can access, update, or delete your Personal Data by contacting us.
10.2 Opt-Out
You can opt-out of marketing communications by following the unsubscribe instructions included in these emails.
- Children’s Privacy
Our services are not directed to children under 16, and we do not knowingly collect Personal Data from children.
- Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.
- Contact Us
If you have any questions about this Privacy Policy, please contact us at [email protected].