Cocopipe Suspension Policy
Last Updated: 11/11/2025
This Suspension Policy explains when and how Cocopipe OÜ (“Cocopipe”, “we”, “our”, or “us”) may suspend or restrict access to the Cocopipe App and related services (“Services”).
It supplements and forms part of the Cocopipe Terms of Service and applies to all registered users and organizations using Cocopipe.
1. Purpose and Scope
Cocopipe may temporarily or permanently suspend an account to:
- Protect system security and data integrity,
- Enforce compliance with the Acceptable Use Policy,
- Prevent fraud or misuse, or
- Ensure compliance with applicable laws or regulatory requests.
Suspensions are applied as a last resort, except in cases involving urgent security or legal risks.
2. Grounds for Suspension
Cocopipe may suspend access, without liability, under any of the following circumstances:
2.1 Non-Payment or Billing Issues
- Failure to pay subscription fees within 15 days of due date, despite reminders.
- Invalid, expired, or unauthorized payment methods.
2.2 Security or Privacy Risks
- Evidence or suspicion of unauthorized account access.
- Compromise of account credentials or detected malware activity.
- Violation of security measures or system integrity.
2.3 Policy or Legal Violations
- Breach of the Acceptable Use Policy (AUP).
- Use of the Services for illegal, abusive, or harmful purposes.
- Misuse of CocoAI to generate false, misleading, or harmful content.
- Violation of applicable laws, court orders, or data protection regulations.
2.4 Inactive Accounts
- Accounts with no login activity for six (6) consecutive months may be marked inactive.
- Cocopipe will notify the account owner 30 days before suspension.
- If no login occurs during this period, the account and data may be permanently deleted.
3. Notification Process
Unless immediate suspension is required for legal or security reasons, Cocopipe will:
- Notify the account owner via registered email address, and/or
- Provide an in-app notification specifying:
- The reason for suspension, and
- Any actions required to restore access.
If the suspension results from overdue payment, Cocopipe may continue attempting automated charges during the notice period.
4. Effect of Suspension
While an account is suspended:
- User access to the Cocopipe App and APIs will be restricted,
- Data and configurations will remain stored but inaccessible,
- Automations and integrations will pause automatically.
Suspension does not relieve the Customer of any outstanding payment obligations.
5. Reactivation Process
To restore access after suspension, the account owner must:
- Resolve the underlying issue (e.g., payment, verification, compliance), and
- Contact Cocopipe at [email protected] for reactivation.
Cocopipe may require identity or business verification (e.g., proof of ownership, domain validation). Reactivation may take up to 5 business days once all requirements are met. A reactivation fee may apply in certain cases.
6. Termination After Suspension
If an account remains suspended for:
- 30 days (non-payment or AUP violation), or
- 90 days (inactivity or lack of response),
Cocopipe may permanently terminate the account and delete associated data in accordance with the Data Retention Policy.
7. Emergency Suspension
Cocopipe reserves the right to immediately suspend access without prior notice if:
- There is a reasonable belief of imminent harm to other users, the platform, or data integrity, or
- The account is being used for unlawful or malicious activity.
In such cases, Cocopipe will notify the Customer as soon as reasonably practicable.
8. Appeals and Disputes
If you believe your account has been wrongfully suspended, you may appeal by emailing [email protected] within 15 days of suspension notice.
Your request should include:
- Account details,
- Description of the issue, and
- Any supporting documentation.
Cocopipe will review and respond within 10 business days.
9. Updates to this Policy
Cocopipe may update this Policy from time to time to reflect changes in law, business practices, or risk management.
The latest version will always be available at https://cocopipe.com/suspension-policy.
9. Updates to this Policy
For suspension-related inquiries, please contact:
📧 [email protected]
📍 Registered address: [To be added – Tallinn, Estonia]